Story Telecom : Terms and conditions

STORY e-TOPUP WITH CREDIT/ DEBIT CARD TERMS & CONDITIONS

By using this service you consent to the Terms and Conditions as follows:

You must have a Credit/ Debit card with more than £5 credit in it, and a UK mobile phone. Cost of topup will be charged at £5 or £10 via your credit/ debit card by Swiftnet Ltd. A confirmation text informing you that your mobile has been charged with the requested topup amount will be sent shortly thereafter. Topup monthly limit is £40. Credit will expire 90 days after the last topup was made. Cost of calls to the 0208 access number will be charged at your standard landline or mobile rate to a landline or can be used as part of your landline or mobile inclusive minutes. Cost of calls to the 0800 access number will incur a rate surcharge of 1 pence per minute. Calls are charged per minute. Prices are subject to changed without prior notice. Calls made to mobile destinations may cost more, unless specifically mentioned in the destination list. We will automatically top you up with £5.00 credit before your credit is about to run out. We will then charge your mobile with £5.00. To unsubscribe simply text STOP to 80556 at any time. If you choose to unsubscribe, calls will disconnect once the credit is finished and a new text request with keyword to 80556 will have to be made for a further top up. A connection charge equal to the rate per minute for the relevant destination is charged on each call.

STORY e-TOPUP WITH PAYPAL TERMS & CONDITIONS

By using this service you consent to the Terms and Conditions as follows:

You must have a PayPal account with more than £5 credit in it, and a UK mobile phone. Cost of topup will be charged at £5 or £10 via your PayPal account. A confirmation text informing you that your mobile has been charged with the requested topup amount will be sent shortly thereafter. Calls will disconnect once the credit is finished and a new topup request will have to be made for a further topup. Topup monthly limit is £40. Credit will expire 90 days after the last topup was made. Cost of calls to the 0208 access number will be charged at your standard landline or mobile rate to a landline or can be used as part of your landline or mobile inclusive minutes. Cost of calls to the 0800 access number will incur a rate surcharge of 1 pence per minute. Calls are charged per minute. Prices are subject to changed without prior notice. Calls made to mobile destinations may cost more, unless specifically mentioned in the destination list. A connection charge equal to the rate per minute for the relevant destination is charged on each call.

TEXT & TALK TERMS & CONDITIONS

By using this service you consent to the Terms and Conditions as follows:

You must have a UK mobile and have the bill payer’s permission. This is a reverse-billed text service, cost of text to 80556 will be charged at £5.00 plus your standard network text charge. A confirmation text informing you that your mobile has been charged £5.00 will be sent shortly thereafter. Monthly limit of top ups apply. Credit will expire 90 days after the last topup was made. Cost of calls to the 0208 access number will be charged at your standard mobile rate to a landline or can be used as part of your mobile inclusive minutes. Calls charged per minute. Prices are subject to change without prior notice. Calls made to mobiles may cost more, unless specifically mentioned in the destination list. We will automatically top you up with £5.00 credit before your credit is about to run out. We will then charge your mobile with £5.00. To unsubscribe simply text STOP to 80556 at any time. If you choose to unsubscribe, calls will disconnect once the credit is finished and a new text request with keyword to 80556 will have to be made for a further top up. A connection charge equal to the rate per minute for the relevant destination is charged on each call.

STORY MOBILE TERMS & CONDITIONS

By using this service you consent to the Terms and Conditions as follows:

You must have a UK mobile and have the bill payer’s permission. This is a reverse-billed text service, cost of text to 80556 will be charged at £5.00 plus your standard network text charge. A confirmation text informing you that your mobile has been charged £5.00 will be sent shortly thereafter. Credit will expire 90 days after the last topup was made. Cost of calls to the 0208 access number will be charged at your standard mobile rate to a landline or can be used as part of your mobile inclusive minutes. Calls using the 0800 access will incur a one penny per minute surcharge on the destination rate. Calls are charged per minute. Prices are subject to change without prior notice. Calls made to mobiles may cost more, unless specifically mentioned in the destination list. We will automatically top you up with £5.00 credit before your credit is about to run out. We will then charge your mobile with £5.00. To unsubscribe simply text STOP to 80556 at any time. If you choose to unsubscribe, calls will disconnect once the credit is finished and a new text request with keyword to 80556 will have to be made for a further top up. A connection charge equal to the rate per minute for the relevant destination is charged on each call. A disconnection charge between one to twenty pence applies to each successful call.

STORY DIAL NOW TERMS & CONDITIONS

By using this service you consent to the Terms and Conditions as follows:

Callers must ensure they have the bill payer's permission before using the Story Telecom service. Calls are billed by your telephone line provider at their appropriate 0871, 0844, and relevant 09 rates. Prices quoted are based on BT landline rates and are billed per second. Prices and availability may vary from other networks and it is the user’ responsibility to confirm those rates before use.

Calls are charged from time of connection to the Story Telecom service, so we advise replacing the handset after a short period if your calls are engaged or unanswered. When you call from a mobile, remember to only press the call or send button after dialling the access number but not again after dialling the destination number.

Prices of calls to mobile phones, premium rate numbers and pagers are not included unless otherwise stated. Story Telecom reserves the right to terminate fraudulent calls and change the prices or the availability of certain destinations without prior notice. The service is subject to availability.

STORY TRAVEL TALK SIM TERMS & CONDITIONS

Rates are subject to change without any prior notice. This may be due to circumstances outside the control of Story Telecom such as changes to the wholesale prices that is charged by third party supplier. Charges for calling our number from a BT landline or a UK mobile network operator may vary. Please check with your telephone provider for applicable call charges.. Click here for complete terms & conditions

STORY iSMS TERMS & CONDITIONS

Cost per SMS as stated on our website plus standard SMS rate or may be used as part of your bundled SMSs, except T-Mobile which may cost more. Enter the international mobile number correctly at the start of your message, which should be no more than 160 characters (including the destination number and spaces). We will charge you the advertised SMS cost only, but your network operator may charge you at your standard UK SMS rate and they may also charge you again for excess characters. Rates are subject to change without any prior notice. Disclaimer: we cannot confirm or guarantee delivery to the destination.

STORY PREPAID CALLING CARDS TERMS & CONDITIONS

By using this card you consent to the Terms and Conditions as follows:

The maximum minutes advertised on the poster are given based on a single continuous use of the card. Rates and billing conditions are subject to change without any prior notice. This may be due to circumstances outside the control of Story Telecom such as changes to the wholesale prices that is charged by third party suppliers.

A daily fee of 5 pence per day is applicable for all cards. A connection fee may be applicable for some cards. The connection fee levied is dependent on the destination called, the time at which the call is made, the length of the call and the access number used. The maximum connection charge is 9 pence.

Different rates may apply for calls made to some premium numbers, non-geographical numbers and mobile numbers. Your service provider may charge you for using our access numbers, such as 0871, 0845, 020 and 0800; we recommend that you check with your supplier before using this product.

All £5 cards expire 29 days following the day of first use first use. £10 and £20 cards expire 59 days following first use.

You may be entitled to a refund if we have recently changed our terms & conditions or prices. You will not be entitled to a refund if you have wholly or partially used the calling card.

As a matter of policy Story Telecom will not intentionally disconnect any calls provided that there is credit available for the calls, however it may be possible that calls could get disconnected due to matters beyond Story Telecom’s control, e.g. force majeure, carrier fault, technology fault and human error. For further details please call our Customer Services Department on 0845 108 4450.

Story cards are products of Story Telecom Limited. Story Telecom reserve the right to inform you by telephone or other means of communication of any telecommunication products or services related to this product, offered by this company, or any affiliated company. If you do not wish to receive any further information, please send a blank e-mail to sales@storytelecom.com or call 0845 108 4450.

STORY MOBILE DIALLER TERMS & CONDITIONS

This service is for Story's Text & Talk and e-topup customers only and customers will be subjected to Story's Text & Talk and e-topup terms of use. See Story's Dialler webpage for list of mobile compatibilities. Network charges apply when downloading the dialler. Please exit application in order to disable it. As with any software, Story cannot warrant that the software is totally error free and is not liable for any costs and damages incurred, whether direct or consequential as a result of using this software. Customers are not allowed to modify Story Mobile Dialler in any way.