Terms & Conditions

Story Telecom deals with a vast number of vendors, long distance carriers and UK mobile companies and due to their changing policies and varying call rates we reserve the right to update our products accordingly. We advise our customers to check our website for the latest updates on our services.

Story Dial Now Terms & Conditions

By using this service you consent to the Terms and Conditions as follows:

Callers must ensure they have the bill payer's permission before using the service. Calls are billed by your telephone line provider at their appropriate 0871, 0844, and relevant 09 rates. Prices quoted are based on BT landline rates and are billed per second. Prices and availability may vary from other networks and it is the user’ responsibility to confirm those rates before use. BT will charge a call setup fee, please contact BT for more details.

Calls are charged from time of connection to the service. The charge is incurred even if the destination number is engaged or the call is not answered. Therefore we advise to replace the handset after a short period if your calls are engaged or unanswered. When you call from a mobile, remember to only press the call or send button after dialling the access number but not again after dialling the destination number.

Some telephone providers include calls to 08453815190 in their inclusive packages .If your provider does not include calls to 08453815190 you will be charged 1p per minute plus your phone company's access charge.

Prices of calls to mobile phones, premium rate numbers and pagers are not included unless otherwise stated. The provider reserves the right to terminate fraudulent calls and change the prices or the availability of certain destinations without any prior notice. The service is subject to availability. Service provider: Story Telecom Ltd, Olympia house, London, NW11 8RQ, helpline 0208 497 9210.

Text & Talk Terms & Conditions

By using this service you consent to the Terms and Conditions as follows:

You must have a UK mobile and have the bill payer's permission. This is a reverse-billed text service, cost of text to 80077 or 67400 will be charged at £5.00 or £10.00 plus your standard network text charge. A confirmation text informing you that your mobile has been charged with the relevant amount will be sent shortly thereafter. Monthly limit of top-ups apply. Credit will expire 90 days after the last top-up was made. Cost of calls to the 03 access number will be charged at your standard mobile rate to a landline or can be used as part of your mobile inclusive minutes. Cost of calls to the 0800 access number will incur a rate surcharge of 3 pence per minute. Calls are charged per minute. Prices are subject to change without any prior notice. Calls made to mobiles may cost more, unless specifically mentioned in the destination list. Virgin media customers cannot top-up via text message. PINs will not be sent to Vodafone customers, who can only use the credit from the mobile the top-up was made from.

When you are connected to the access number, calls are charged from time of connection to the service. The charge is incurred even if the destination number is engaged or the call is not answered. Therefore we advise to replace the handset after a short period if your calls are engaged or unanswered.

We will automatically top you up with £5.00 credit if you are a user of the 80077, or with £10.00 credit if you are a user of the 67400 code before your calling credit is about to run out. We will then charge your mobile with £5.00 or £10.00. To opt out of the automatic top up, simply text STOP to 80077 or 67400 at any time. If you choose to opt out, calls will disconnect once the credit has finished and a new text request with keyword to 80077, or 67400 will have to be made for a further top-up. If you wish to opt in again to the automatic top up, simply text YES to 80077 or 67400 at any time. The connection fee is equal to double the per minute rate, with a maximum fee of 30p/call. Refunds for this service are available to unused credit only, for top ups of £5 and above. Service provider: Story Telecom Ltd, Olympia house, London, NW11 8RQ, helpline 0208 497 9210.

Story e-Topup using PayPal Terms & Conditions

By using this service you consent to the Terms and Conditions as follows:

Obtain bill payer's permission before using the service. You must have a PayPal account or a valid debit or credit card with more than £5 credit in it, and a UK mobile phone. Cost of top-up will be charged at £5, £10, £15 or £20 via your PayPal account or debit or credit card. A confirmation text informing you that your mobile has been charged with the requested top-up amount will be sent shortly thereafter. Calls will disconnect once the credit is finished and a new top-up request will have to be made for a further top-up. top-up monthly limit is £100. Credit will expire 90 days after the last top-up was made. Cost of calls to the 0208 access number will be charged at your standard landline or mobile rate to a landline or can be used as part of your landline or mobile inclusive minutes. Cost of calls to the 0800 access number will incur a rate surcharge of 3 pence per minute. Calls are charged per minute. Prices are subject to change without any prior notice. Calls made to mobile destinations may cost more, unless specifically mentioned in the destination list. The connection fee is equal to double the per minute rate, with a maximum fee of 30p/call.

Calls are charged from time of connection to the service. The charge is incurred even if the destination number is engaged or the call is not answered. Therefore we advise to replace the handset after a short period if the calls are engaged or unanswered.

Service provider: Story Telecom Ltd, Olympia house, London, NW11 8RQ, helpline 0208 497 9210.

Story e-Topup using Ukash Terms & Conditions

By using this service you consent to the Terms and Conditions as follows:

Obtain bill payer's permission before using the service. You must have a Ukash voucher with £5 or more credit in it, and a UK mobile phone. Cost of top-up will be charged at £5, £10 or £20 via your Ukash voucher. A confirmation text informing you that your mobile has been charged with the requested top-up amount will be sent shortly thereafter. Calls will disconnect once the credit is finished and a new top-up request will have to be made for a further top-up.Top-up monthly limit is £100. Credit will expire 90 days after the last top-up was made. Cost of calls to the 0208 access number will be charged at your standard landline or mobile rate to a landline or can be used as part of your landline or mobile inclusive minutes. Cost of calls to the 0800 access number will incur a rate surcharge of 1 penny per minute. Calls are charged per minute. Prices are subject to change without any prior notice. Calls made to mobile destinations may cost more, unless specifically mentioned in the destination list. The connection fee is equal to double the per minute rate, with a maximum fee of 30p/call .

Calls are charged from time of connection to the service. The charge is incurred even if the destination number is engaged or the call is not answered. Therefore we advise to replace the handset after a short period if the calls are engaged or unanswered.

Service provider: Story Telecom Ltd, Olympia house, London, NW11 8RQ, helpline 0208 497 9210.

Story Unlimited

By using this service you consent to the Terms and Conditions as follows:

You must have the bill payer's permission before using our service. Text to 67400 costs £10 plus your standard mobile network rates every 30 days once you agreed to the subscription. Our service is a subscription service and you will be charged £10 every 30 days; you may opt out at anytime by sending STOP to 67400.Our service can only be used from the mobile number used for the subscription to our service. Calls to our 0344 545 1204 access number will be the same as 01 or 02 and charged at standard rate to a landline or may be included in your call package. Call duration is restricted to 60 minutes per call. Calls are subject to a fair usage policy. We reserve the right to cancel the service for users who exceed calls that are not consistent with regular domestic use. Our service is not available to Virgin Mobile customers. When you are connected to the access number, calls are charged from time of connection to the service. Refunds only available to subscribers who have not started using the service. For Customer Services please call 0208 497 9210. Service Provided by Story Telecom Limited, Olympia House, Armitage Road, NW11 8RQ, London.

Story Telecom Limited Reasonable Use Policy

Story Telecom Limited ("STORY") has prepared this Reasonable Use Policy (the "Policy") as a guide for its customers to understand the intended and permissible uses of our products and services, and to prevent exploitation, fraud, and abuse of our unlimited calling plans and features. This Policy forms part of the terms and conditions found on the Story Telecom Limited website www.storytelecom.com (the "Website"). This Policy is applicable to your use of any of the telecommunication products and services offered on the Website, whether purchased from the Website, an authorised retailer or through the Story Telecom Limited Mobile Application or IVR, including without limitation, the Story Telecom Limited Service (individually a "Service" and collectively, the "Services"). This Policy and any dispute or claim arising under it (including non-contractual disputes and claims) is governed by English law and is subject to the exclusive jurisdiction of the English courts.

Normal, Reasonable Personal Use

The Services are intended for individual, personal, non-commercial use, may not be shared by multiple users and are device specific (unless otherwise noted). The Services are engineered to process and deliver traffic profiles and utilization levels of our typical individual customers' personal calling patterns (hereafter referred to as "normal" personal use). If a Service has an "unlimited" feature then the term "unlimited" refers to that level of normal personal usage. The term "typical" refers to the calling patterns of at least 95% of our customers for a particular Service and/or on a particular calling plan. Normal personal traffic profiles and utilization do not include business line or trunk class of service levels that may arise from business, multiple or extended family, community or fraudulent use. The term "unlimited" does not refer to those types and levels of usage. Normal, reasonable, personal use must be in accordance with this Policy, the terms and conditions on the Website and consistent with the types and levels of usage by typical customers using the same Service and/or calling plan. Service utilization that is indicative of, or arising from, impermissible business, multiple family, community or fraudulent use, as outlined herein, may create network congestion that will manifest itself in increased busy signals for customers, and may result in Service termination.

Impermissible Uses

STORY evaluates customer usage in comparison to typical levels of permissible usage engaged in by legitimate customers using the same Service and/or calling plan. Each of the following uses of a Service is impermissible under this Policy and considered outside of normal, individual, personal, non-commercial use:

  • operating a business;
  • operating any other enterprise, including not-for-profit or governmental;
  • operating a call centre;
  • resale to others;
  • auto-dialling or fax/voice blasts;
  • telemarketing; and
  • without live dialog, including use as a monitor, intercom or for transcription purposes.

Over 95% of STORY's customers use less than 3,000 minutes per month with a Service and do not have any unusual usage patterns in terms of unique numbers called, high call forwarding/transferring usage and so on. A customer's aggregate usage may be considered outside of normal use if it exceeds 3,000 minutes per month in combination with one or more of the following calling patterns that reflect excessive:

  • unique numbers called;
  • call lengths;
  • call forwarding/transferring;
  • conference calling;
  • short duration calls;
  • number of calls made during a 24 hour period;
  • number of calls made during a month;
  • number of calls made to a conference calling service during a month;
  • number of calls made during business hours;
  • number of phone numbers called within a single destination;
  • number of calls terminated and re-initiated consecutively, which, in the aggregate, result in excessive call lengths during a specific time frame; or
  • other abnormal calling patterns indicative of an attempt to evade enforcement of this Policy (individually or collectively "Excessive Use").

STORY may also determine that abnormal, unreasonable or impermissible usage is occurring, and may take appropriate steps described below, even if the number of minutes used is not excessive, when a customer's calling patterns during one or more months reflect Excessive Use. We may assess abnormal usage based on comparisons to the usage patterns and levels of our other customers using the same Service or calling plan. You may not use any of the Services in any way that:

  • is illegal, fraudulent, improper, obscene, defamatory, inappropriate or in a way which harms or attempts to harm any third party; or
  • violates this Policy or the terms and conditions on the Website.

You may not use any automated means to manipulate any of the Services or use them to violate any law, rule, regulation or any third party's intellectual property or personal rights. If STORY determines or reasonably believes that you are using any of the Services in breach of this Policy or the terms and conditions contained on the Website, then STORY may take any of the steps described below to enforce this Policy and/or any terms and conditions on the Website. Based on such a combination or determination, STORY may determine that abnormal, unreasonable or impermissible usage is occurring when compared to typical customers using the same Service and/or the same calling plan, and may take any of the steps described below to enforce this Policy and/or any terms and conditions on the Website.

STORY's Rights

STORY reserves the right to review your account and take further action, including, but not limited to, immediate suspension of your Service, account or calling plan or non-renewal of your Service or calling plan if your usage is beyond normal standards for typical customers using the same Service and/or calling plan, impermissible, detrimental to other customers' ability to use the Services, adversely affects our operations, or that violates this Policy or the terms and conditions on the Website. In addition, STORY may take any action or exercise any of its rights noted in the terms and conditions on the Website. If we determine that you have violated this Policy or are otherwise engaging in abnormal or impermissible usage, we will use commercially reasonable efforts to contact you and may provide you with the opportunity to correct the improper usage. If we afford you the opportunity to correct your abnormal usage patterns and you fail to immediately conform to normal use, we may suspend or terminate your Service or account with or without notice. If we believe that any of our Services have been used for an unlawful purpose, we may immediately terminate your Service with or without notice and/or forward the relevant communication and other information to the appropriate authorities for investigation and prosecution. We reserve all of our legal rights.

Changes

STORY reserves the right to change this Policy at any time. STORY will notify you of any such changes by posting a revised Policy on the Website. Please check the Website regularly for any changes. Once a revised Policy has been posted on the Website, any changes shall become effective prospectively (i.e. in relation to all Services provided to you from the date on which such revised Policy has been posted to the Website).

Story International Calling Cards Terms & Conditions

By using this card you consent to the Terms and Conditions as follows:

Obtain bill payer's permission before using the service. The maximum minutes advertised on the poster are given based on a single continuous use of the card. Rates and billing conditions are subject to change without any prior notice. This may be due to circumstances outside the control of Story Telecom such as changes to the wholesale prices that is charged by third party suppliers.

A daily fee of 5 pence per day is applicable for all cards. A connection fee may be applicable for some cards. The connection fee levied is dependent on the destination called, the time at which the call is made, the length of the call and the access number used. The connection fee is equal to double the per minute rate, with a maximum fee of 30p/call.

Different rates may apply for calls made to some premium numbers, non-geographical numbers and mobile numbers. Your service provider may charge you for using our access numbers, such as 0871, 0845, 020 and 0800; we recommend that you check with your supplier before using this product.

All £5 cards expire 29 days following the day of first use first use. £10 and £20 cards expire 59 days following first use.

You may be entitled to a refund if we have recently changed our terms & conditions or prices. You will not be entitled to a refund if you have wholly or partially used the calling card.

As a matter of policy Story Telecom will not intentionally disconnect any calls provided that there is credit available for the calls, however it may be possible that calls could get disconnected due to matters beyond Story Telecom’s control, e.g. force majeure, carrier fault, technology fault and human error. For further details please call our Customer Services Department on 0208 497 9210.

Calls are charged from time of connection to the service. The charge is incurred even if the destination number is engaged or the call is not answered. Therefore we advise to replace the handset after a short period if the calls are engaged or unanswered.

Online Card Sales Refund Policy

Please note: All card purchases are final. In case your card develops a technical fault you should always contact the customer service number of the card provider prior to contacting Fresh Internet Ltd, if a technical issue cannot be resolved, we will endeavor to exchange your card upon confirmation from the card provider that a credit has been issued and the fault cannot be resolved. Where there is only a partial balance a credit may be applied in the case that we can not match the denomination of the remaining credit balance. In the case where payment is taken and no pin details are allocated it is the purchasers responsibility to notify Fresh Internet Ltd upon which time the required pin and access details will be delivered immediately.

We will issue a full credit or a refund only in the following circumstance:
(a) In case you have not used a card that you have bought and is brought to our notice within 24 hours of purchase.

Fresh Internet Ltd is only a reseller of telecom services, Fresh Internet Ltd will not accept responsibility in the case that any service is suspended or the loss of service due to any bankruptcy or liquidation of any of our suppliers. In such case Fresh Internet Ltd will provide you with the company details related to the provider of the service relating to the product you have purchased.

Online Cards Sales Anti Fraud Policy

We know that fraud is a worry for buyers and sellers on the internet. We want you to have a pleasant and untroubled experience when shopping with us - so we have a rigorous policy to protect our customers and our business. Credit or Debit Card fraud is a serious crime and a felony punishable by heavy fines and jail time. Fraudulent behavior will be prosecuted aggressively and with a passion to the fullest extent of the law.

Payment System: Our card payment systems are secure (the 'padlock' icon that you see when entering personal details and a credit card number). Your payment information is maintained securely and your personal data is not shared with anyone. However, if you are concerned that a payment to Fresh Internet Ltd is incorrect or has not been processed, please let us know immediately.

Customer's IP Address: During the ordering and payment process we record the internet address (IP address) of the customer's computer. This is to facilitate evidence-gathering if and only if a transaction later proves to be fraudulent. The information is used for no other purpose.

Transaction Watch: Our payment processing partners operate intelligent systems which look for suspicious transactions or usage patterns and report them. We always check to ensure that orders are legitimate before goods are despatched. Sometimes, for your protection, we will contact you to verify an order: this will not affect delivery times.

Prosecution: We investigate and pursue attempted fraud to the full extent the law allows. This includes the recovery of civil compensation and costs as well as criminal prosecution.

Credit card details: Card numbers are transmitted directly to the card payment network for authorisation. Fresh Internet Ltd does not record or store the credit card number anywhere.

Thank you for your help in making the internet a safe place to shop. Enjoy your visit to our site.

Story cards are products of Story Telecom Limited. Story Telecom reserve the right to inform you by telephone or other means of communication of any telecommunication products or services related to this product, offered by this company, or any affiliated company. If you do not wish to receive any further information, please send a blank e-mail to sales@storytelecom.com or call 0208 497 9210.

Story Travel Talk SIM Terms & Conditions

By using this service you consent to the Terms and Conditions as follows:

Obtain bill payer's permission before using the service. Rates are subject to change without any prior notice. This may be due to circumstances outside the control of Story Telecom such as changes to the wholesale prices that is charged by third party supplier. Charges for calling our number from a BT landline or a UK mobile network operator may vary. Please check with your telephone provider for applicable call charges. click here for complete terms & conditions