|Call from a mobile:
LATEST UPDATE: Virgin customers cannot use this service. Orange and T-Mobile customers are only allowed 1 top-up per day. PINs will not be sent to T-Mobile customers, who can only use the credit from the mobile the top-up was made from. We will automatically top-up with £5.00 credit if you are a user of the 80876, 84459, 85450 and 80077 codes or with £10.00 credit if you are a user of the 67400 code, before your calling credit is about to run out. To cancel Automatic Top-Up feature, text STOP to 80876, 84459, 85450, 80077 or 67400 at any time.
Add calling credit to your mobile
Once you receive a top-up confirmation text message, dial the access number. After hearing the voice prompt, enter your destination number (including the international dialling code) followed by the # key (e.g. 00 + country code + area code + number + #).
You will also receive an SMS with a PIN. It will enable you to use the service from any other mobile or landline. To make a call simply dial our landline or freephone access number and enter the PIN followed by the # key. Once the PIN is accepted enter your destination number (including the international dialling code) and finish with #.
|Landline:||0344 545 0030|
|Freephone Access:||0800 619 1007|
|International Access:||Click here|
T&C: Ask bill payer's permission before using the service. SMS costs £1.5 or £3 or £4.5 or £5 or £10 + standard SMS. Virgin media customers cannot top-up via text message. Calls charged per minute & apply from the moment of connection. The connection fee is equal to double rate per minute, with a maximum fee of 30p/call. Calls to 03 numbers will cost the same as other standard fixed line numbers (starting 01 or 02), and are included as part of any inclusive or free minutes allowances. Credit expires 3 months from your last top-up. Daily top-up limit of £30 applies. Rates are subject to change without prior notice. Evening & Weekends: 6pm to 8am Monday to Friday, Saturday & Sunday. Daytime: 8am to 6pm Monday to Friday. Service provider: Story Telecom Ltd. Helpline: 0208 497 9210.