Frequently Asked Questions

Story Dial Now

Q- What is Story Dial Now?
A- Story Dial Now is a cheap and easy way to make international calls from any phone instantly. All you need to do is dial the access number for the country you want to call then and at the prompt dial your destination number, simple. Please click here for instructions on how to make a call.

Q- How do I pay for cheap phone calls?
A- When you use Story Dial Now you will only be charged for calling one of Story Telecom’s access numbers. For example, when calling USA using our service from a BT phone; the access number you will be given for calling USA will be charged at 1p per minute. You will see the call listed on your next BT bill. If your service provider is not BT (i.e. Virgin/NTL/Telewest), then you will need to check with your service provider how much they charge for calls to the Story Telecom access number you are using.

Q- Can I use Story Dial Now access numbers from a Mobile phone?
A- Yes. However you should be aware that your mobile operator may apply a surcharge. The amount you will be charged depends on your provider and which tariff you’re on. Unfortunately, whilst we have no influence on how much they charge, some mobile operators allow you to call our access numbers for free with your cross network inclusive minutes. Before you use Story Dial Now from your mobile, we would advise you to get in touch with your service provider to check the rates.

Q- Are there any subscription or registration fees?
A- No! Story Dial Now is immediately accessible from all land lines and mobiles without any subscription or registration fees. You can make cheap international long distance calls at any time.

Q- How can I find your rates and access numbers?
A- We offer competitive rates to most of the countries around the Globe, for call rates see rates calculator

Q- Can I use Story Dial Now from my mobile?
A- Yes. But please check the rates for 08- and 09-numbers with your mobile provider. Depending on your calling plan, certain access numbers can be truly useful for you to make cheap or even free international phone calls from your mobile.

Q- Can I use Story Dial Now access number from a payphone?
A- Yes. But 08- and 09-numbers can be charged at a higher rate from payphones.

Q: How can I find out about the latest rates and destination updates?
A- Call rates are announced before each connection, this way you are always in control of your costs.

Q- Are the Story Dial Now numbers charged the same by all landline service providers?
A- The rates mentioned for the access numbers are with respect to BT. The charges for customers from NTL/ Telewest or any other service provider might vary a little and we always recommend checking this with your provider in advance.

Q- I was told by my service provider you charge at premium rate, which is really expensive?
A- Only 09 numbers are classified as premium rate; however prices for premium rate numbers vary enormously depending on which number you are ringing. Premium rate is not necessarily expensive as charges stare the prices advertised.

Q- Are your services suitable for calling non-standard phone numbers?
A- Our services are not suitable for calling non-standard or non-geographic phone numbers (e.g. national or international Freephone numbers, personal numbers, premium numbers or other audio text services) and if such calls are made, they may fail, disconnect or will be charged at rates substantially above the prices advertised.

Story Text & Talk

Q- What is Story Text & Talk?
A- These services allow you to make very cheap international calls from your mobile or landline with no need to set up an account. The service operates on a pre-pay basis and calls are made using the available credit.

Q- How do I top-up?
A- Simply text the desired topup keyword on our shortcode for a topup. The text message will be charged to you by your mobile provider and you will receive a confirmation message along with the local and free phone international access numbers.
Text STORY10 to 67400 for a £10 Topup + £1 FREE (Cost: £10 + std. SMS)
Text STORY5 to 80077 for a £5 Topup (Cost: £5 + std. SMS)
Text STORY4 to 85450 for a £4.50 Topup (Cost: £4.50 + std. SMS)
Text STORY3 to 84459 for a £3 Topup (Cost: £3 + std. SMS)
Text STORY1.5 to 80876 for a £1.50 Topup (Cost: £1.50 + std. SMS)

Q- How do I use Story Text & Talk?
A- Simply dial any one of the access number included in the confirmation text message, listen to the message, enter the full international number - do not press send / call again. You will then be connected.

Q- What if I have sent a text requesting a top-up, but have not received a confirmation message back?
A- Generally a confirmation message is sent instantaneously, however very occasionally for example at peak times the mobile networks maybe congested which means that the confirmation message maybe delayed. Do not resend the message as you will be charged twice.

Q- Are there any administration or subscription fees?
A- There is no administration or subscription fees. There is however a 0800 surcharge of 3p per minute from any mobile or landline and a 23p per minute surcharge from a payphone. The connection fee is equal to double rate per minute, with a maximum fee of 30p/call.

Q- Where can I find the rates for my destination country?
A- You can find call rates by visiting the rates & calculator page.

Q- Is there a maximum amount of top-ups that I am allowed in one day?
A- Yes, you cannot top-up with more than £30 in one day. Customers are limited to one top up per day.

Q- Is there any expiry date?
A- Yes, your calling credit will expire 90 days after the last top-up was made.

Q- Are your services suitable for calling non-standard phone numbers?
A- Our services are not suitable for calling non-standard or non-geographic phone numbers (e.g. national or international Freephone numbers, personal numbers, premium numbers or other audio text services) and if such calls are made, they may fail, disconnect or will be charged at rates substantially above the prices advertised.

For any of the products if you cannot find the answer to your query then please contact our customer services team who will be happy to help. To contact us please click here.